Terms & Conditions

1. Quotes

All quotes are valid for 14 days, after which they will be subject to review.

2. Prices

All prices are quoted in Australian Dollars. All prices shown are F.O.B Wild Cow Visual Pty Ltd , NSW 2010

3. GST

All prices are exclusive of GST which where applicable will be added and listed separately.

4. Payment

Payment of 50% is required when placing an order, with the balance required prior to delivery. Artwork production will only commence once the initial 50% deposit has been paid.

Payment may be made by direct debit (Commonwealth Bank BSB: 06-2258 Account Code: 1102 7378) or Credit Card: Visa and Mastercard (additional charge of 2% + GST on total amount of invoice applies to accounts paid with credit card).

Should you default by failing to make the final payment within 14 days from the date of placing the order, Wild Cow Visual Pty Ltd reserves the right to cancel the order and charge the purchaser any costs incurred as a result of the cancellation.

5. Cancellations

Production will commence immediately after submitting an order and a 50% deposit, therefore any cancellations will not be refunded and a potential restocking fee (10% of the purchase amount) may be charged to the purchaser. There is strictly no refund on sale items.

6. Warranty and Returns

Wild Cow Visual Pty Ltd warrants all goods against defects in materials and workmanship for a period of one year from the date of delivery. Wild Cow Visual Pty Ltd liability under this warranty is limited (at Wild Cow Visual Pty Ltd discretion) solely to replacing, or repairing, or issuing credit for the purchase price, if paid, for such goods that were defective at the time delivered to the Purchaser.

Where goods have been purchased and the customer has changed their mind or has decided that the product is not suitable, Wild Cow Visual Pty Ltd may grant a refund to the customer for the purchase amount, less the delivery amount charged and restocking fee (up to 10% of the purchase price); on condition that the goods are returned in the same state as they were sold. Where the goods were purchased on credt card, the service charge of 2% + GST will not be refunded. There is strictly no refund on sale items.

Products subject to customer-generated mistakes including spelling or grammatical mistakes, low image quality or unacceptable treatment will not be replaced. The customer is therefore required to carefully proof the PDF preview file. All images and text will be printed as they appear in the preview file.

7. Free Delivery, Express Delivery Charges and Re-delivery Charges

Free delivery take up to 8-9 working days, extra cost applies for express service.

Express delivery is charged out at a standard flat fee of $22 + GST for all orders up to 3kg, for all Metro areas. For orders above 3kgs and outside of Metro areas, an exact figure based on volume, weight and destination will be charged (GST will be added).

In the event that there is no one at the delivery address to sign for a delivery or the customer has provided an inaccurate or incomplete delivery address, a re-delivery attempt will be made to the customer and a re-delivery charge will be charged out to the customer.

8. Delivery and Risk of Loss

Delivery lead times is generally 10 business days after receipt of order, approved artwork (where applicable) and 50% deposit.

All quoted delivery dates are estimates only. Wild Cow Visual will make every effort to adhere to the required delivery dates. In the event of any happening beyond Wild Cow Visual reasonable control in consequence of which Wild Cow Visual cannot effect delivery by the time quoted, Wild Cow Visual shall be entitled to consign part only of the order, suspend or cancel the order, or extend the time for its completion. In all occurrences, Wild Cow Visual accepts no liability for any failure to deliver goods due to any cause whatsoever.

All goods shall be deemed to be delivered to the Purchaser when placed in the hands of a common carrier at Wild Cow Visual premises in Granville NSW. The Purchaser assumes all risk of loss from the time the goods are so delivered. Wild Cow Visual will exercise its discretion in selecting the method of shipment unless otherwise specified by the Purchaser.

9. The Risk

The goods are at the risk of the Purchaser immediately after they leave Wild Cow Visual premises in Grandville NSW and it shall be the responsibility of the customer to effect insurance for loss or damage to the goods during transit.

10. Contingencies

Wild Cow Visual shall not be liable for any failure to perform, delay in performance, caused by circumstances beyond its reasonable control which makes such performance commercially impracticable.

In the event of Wild Cow Visual liability due to circumstances beyond its reasonable control to supply the total demand for the goods, Wild Cow Visual Pty Ltd may allocate its available supply among any and all of it Purchasers as Wild Cow Visual Pty Ltd deems fair and practical without the liability to Purchaser for, any failure of performance which may result therefrom.

11. Title

Wild Cow Visual Pty Ltd is the title holder of all intellectual property and physical goods until paid in full.

12. Confidentiality

All Wild Cow Visual Pty Ltd concepts, drawings, designs, artwork, logos, icons, templates, quotations and invoices are supplied ‘Commercial in Confidence”.