Refund policy

It is the intention of Wild Cow Visual Pty Ltd to provide our customers with products that meet the specifications stated on our website as well as our customers’ expectations. In the unlikely event that your expectations are not met, we ask that you email us immediately with photos and a description of the problem, and we will make every effort to reach a fast and mutually agreeable resolution.

### Non-Returnable Items
* **Custom-Printed Items:** Products such as backdrops, banners, and canvas prints are custom-made and cannot be returned for a refund unless they are defective or damaged.
* **Final Approval:** Once you approve the artwork proof, the order is final. Cancellations or changes are not allowed.
* **Artwork & Color Accuracy:** Because all signage is custom printed using artwork approved by the customer, it is essential that you select your product and check your artwork very carefully. Please note that colors displayed on your screen may not perfectly match the final print. Colors print differently across various printers and materials, and display differently from screen to screen. If an exact color match is critical, you must provide a Pantone (PMS) color code prior to approving the proof so we can achieve the closest possible match.

### Defective or Damaged Products
* **Reporting Window:** Report any damage or defects within 7 days of delivery.
* **How to Claim:** Send your order number, photos, and a brief description of the issue to: enquiry@wildcowvisual.com.au
* **Resolutions:** We offer repair, replacement, or store credit depending on the item. Refunds are not offered for custom-printed products.

### Warranty & Hardware Claims
Wild Cow Visual Pty Ltd will repair or replace hardware products that are found to be defective. In the event of a warranty claim, once photos of the issue are received, Wild Cow Visual Pty Ltd will proceed based on when we are notified:

1. **If notified within 7 days of delivery:**
   * **a)** Arrange and pay for the return of the goods to Wild Cow Visual Pty Ltd for repair, then repair the goods and return them at no cost to the customer; OR
   * **b)** Replace the goods at no cost to the customer. If the original goods need to be returned, Wild Cow Visual Pty Ltd will arrange and pay for the return shipping.

2. **If notified after 7 days of delivery:**
   * **a)** Require the customer to return the goods to Wild Cow Visual Pty Ltd at the customer’s expense. Wild Cow Visual Pty Ltd will then repair or replace the goods and return them to the customer at no additional cost.

### Limitation of Liability
In the event of a warranty claim, our liability is strictly limited to the cost of repairing or replacing the goods. Wild Cow Visual Pty Ltd will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of third-party installation for the signage. 

**Important:** All signage must be carefully inspected upon receipt, and either approved or rejected by the customer *prior* to arranging installation.